You have questions. Here's exactly what to expect.

Every cleaner on our team goes through a thorough background check and passes our certified training program before they ever enter a client’s home. They’re W-2 employees, not independent contractors or gig workers. We pay performance-based wages and benefits so we can hire and keep the best people. We also assign you a named primary tech and a named backup. You’ll know who’s coming before they arrive, and that same person will be cleaning your home on your recurring schedule. If a change is ever needed, we tell you in advance.

Call us within 24 hours. We’ll return within 24 business hours to correct anything that didn’t meet your expectations, no charge, no questions asked. We don’t offer discounts as a fix, we come back and do the job right. If, after we’ve corrected the service, you’re still not satisfied, we’ll refund you up to double the full price of your cleaning. That’s our 200% Satisfaction Guarantee, and no other cleaning service in Pittsburgh offers it.

Pricing depends on the size of your home, the type of service you need, and how often you’d like us there. The fastest way to get your number is our fast estimate, it takes about 2 minutes and there’s no obligation. Here’s a starting point: the minimum for a first-time initial cleaning is $299, and Recurring Maintenance Cleaning starts at $120 per visit. The Deluxe Deep Clean detail is available as an add-on. Most clients find bi-weekly service fits their schedule best. One note from a longtime client worth sharing: "Don’t let the initial cost scare you, after that the monthly cost is quite fair." Denise L., Pittsburgh client.

The Deluxe Deep Clean is our most thorough service, we hand-wash instead of dry-dust, which makes a real difference on ceiling fans, baseboards, blinds, cabinet fronts, and door frames. We recommend it for any home that hasn’t had a professional cleaning in the last 2 months, or as a fresh start before recurring service. The Recurring Maintenance Clean maintains that baseline on your schedule. Once your home is at our standard, we keep it there. Most clients move to bi-weekly maintenance after their first-time cleaning.

That’s the plan, and it’s a commitment we take seriously. You’re assigned a named primary tech and a named backup. On recurring service, expect to see the same person, every time. Occasionally life happens: illness, vacation, schedule changes. If your regular tech can’t make it, we send another certified cleaner and notify you in advance. Every home has an individual work order, and our standardized processes mean quality doesn’t change when the face does. And if you ever want to request a different tech, just ask.

No. The majority of our clients aren’t home while we clean. Most provide a key, a garage code, or a lockbox, we handle home access with strict care and confidentiality. We prefer a lockbox or door code for security. You can use that time however you’d like.

Yes. We bring everything, products and equipment included. Our supplies are professional-grade, safer-choice certified, and selected specifically to protect your surfaces, your family, and your pets. Many are national brands with green cleaning options. We don’t use your supplies, and we can’t take responsibility for results from products we didn’t provide. If you have a preference for specific products or surfaces that need special care, let us know before your first visit.

Yes. Mrs. Clean Pittsburgh carries comprehensive general liability, bonding, and workers’ compensation insurance. If an accident occurs in your home, you have zero liability. We can provide a copy of our certificate of coverage on request.

Never. No contracts, no lock-in, no minimum commitment. You can skip a visit or cancel service any time. We want you to keep inviting us back because you love the result, not because you’re obligated to.

We recommend bi-weekly service for most homes, it’s the sweet spot where you never feel like you need to clean between visits. We also offer weekly and monthly options. Your schedule, your call. One thing we’ve learned over the years: clients who start with bi-weekly rarely go back to less frequent service. The difference in how the home feels day-to-day is significant.

We love pets. If your dog or cat is comfortable with our team, they’re welcome to roam. We’d love to know your pet’s name before the first visit, it helps us make them comfortable too. If a pet shows signs of stress or aggression during our visit, we may ask you to contain them while we work.

You’ll receive a quick scorecard after every service, takes about 30 seconds by text or email. We read every one. If something was off, we want to know so we can fix it before it becomes a pattern. Our techs are recognized and rewarded for top scores, which means your feedback directly improves your service. If something needs attention sooner, call us. We answer.

Tips are never expected but always appreciated by the team. They go directly to the individuals who cleaned your home. Tip what feels right to you.

Oven interior cleaning is included in our Move-In / Move-Out Clean and is available as an add-on for the Deluxe Deep Clean. Refrigerator interior cleaning is available as an add-on on any deep cleaning service. Just pick the add-ons you want when you get your estimate.

Cabinet interiors are included in our Move-In / Move-Out Clean, and they are available as an add-on on the Deluxe Deep Clean. Cabinet exteriors are hand washed as part of every Deluxe Deep Clean.

Interior windows are available as an add-on. Exterior windows that fold inward for cleaning are also available as an add-on. We do not clean exterior windows that require outdoor ladder access.

These are available as add-on services. Bed linen changing, interior cabinet organization, and similar tasks can be added when you get your estimate. Let us know what you need and we will include it in your pricing.

Yes. Garage, basement, and patio or porch cleaning are available as add-ons for our deep cleaning services. Include them in your estimate request and we will price them for your home.

Yes. We clean small office spaces across the Pittsburgh area on a recurring schedule, with the same certified team and standards as our residential service. Get an estimate and note that you need commercial cleaning, and we will price it for your space.

We recommend scheduling at least a week in advance, especially for first visits and deep cleans. We will always try to accommodate your timeline. If you have a time-sensitive need, call us directly and we will do our best to find an opening.

Life happens. If you need to reschedule, contact us as soon as you can, ideally at least 24 hours in advance, and we will work with you to find another date. There are no contracts and no penalties. You can skip a visit or cancel any time.

If your scheduled cleaning falls on a major holiday, we will contact you in advance to move it to the nearest available date. We observe a limited number of holidays and try to minimize any disruption to your schedule.

Our policy is not to offer discounts as a response to a service issue. We make it right by returning and correcting the work, and our 200% guarantee covers you with a return visit and, if needed, a refund. What we do offer is fair, competitive pricing from the start, based on your home’s size and needs.

Yes. If your needs change, a guest room that needs attention, a seasonal extra, or any other addition, just let us know in advance. We will add it to your visit and adjust the pricing accordingly.

Log in to your client account at mrscleanpgh.maidcentral.com. From there you can view your schedule, manage payment, and message us directly.